Refund Policy

Last updated: July 22, 2026

1. Overview

This policy explains when and how you can get a refund for a Loungr subscription or purchase. Loungr is billed through our third-party payment processor. Payments, invoices, and refunds are processed securely on our behalf, and the processor's terms also apply to your purchase.

2. Free Trial

New subscribers may receive a free trial period, shown at checkout. You are not charged during the trial. You can cancel at any time before the trial ends, at no charge, from your dashboard. If you do not cancel, the trial converts to a paid subscription and your payment method is charged the then-current price. Because you can cancel for free during the trial, charges that occur after a trial you chose not to cancel are generally not refundable.

3. Subscriptions

Subscriptions renew automatically each billing cycle until cancelled. You can cancel at any time from your dashboard. Cancellation takes effect at the end of your current billing period, and you keep access until then. We do not issue refunds for partial billing periods or for time you did not use.

If you were charged because of a genuine billing error, a duplicate charge, or a technical problem that prevented you from using Loungr, contact us and we will make it right. Refund requests within 14 days of a charge are reviewed case by case, and approved refunds are returned to your original payment method.

4. Annual Plans

Annual plans are paid up front for the year. If you cancel an annual plan, it does not renew and you keep access until the end of the paid year. We do not automatically refund the unused portion of an annual term, but if you cancel within 14 days of the initial charge and have not made significant use of the service, contact us to request a refund.

5. Hardware

If your subscription included a streaming device, contact us before returning any hardware. Hardware that is returned unused and in its original condition within 30 days of delivery may be eligible for a refund of the hardware portion of your purchase, less any shipping costs. Hardware that has been used, damaged, or is returned after 30 days is not eligible.

6. How to Request a Refund

Email support@loungr.tv from the address associated with your account and include your order number or the email you used to subscribe. We aim to respond within two business days. Your order number can be found in the confirmation email you received at the time of purchase.

7. Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Opening a chargeback or payment dispute before contacting us may result in your account being suspended while the dispute is investigated.

8. Contact

Loungr is a service operated by CJB Software. Questions about refunds can be sent to support@loungr.tv.